Awards & Certifications

Secrets St. James Montego Bay has received one of the most prestigious travel awards in the world, two years in a row. Book your getaway, wedding or meeting now and see for yourself what sets our award-winning resort apart.

AAA Four Diamond Award

The highly-prestigious AAA Four Diamond Award is given to resorts that meet and uphold high standards of overall quality, range of facilities and level of services offered on property, based on rigorous AAA standards. 

Years won: 2011-2018

Golden Apple Award

Secrets St. James received the Golden Apple award by earning exceptional ratings on Apple Vacation's Vacation Satisfaction Questionnaires, completed by Apple Vacationers upon their return home.

Year won: 2017

TripAdvisor Certificate of Excellence

The TripAdvisor Certificate of Excellence is awarded to qualifying accommodations listed on TripAdvisor that maintain a high overall user rating and a high volume of recent and quality reviews. 

Years won: 2014-2018

TripAdvisor Hall of Fame

Secrets St. James was inducted into the TripAdvisor Hall of Fame by receiving the TripAdvisor Certificate of Excellence Award for 5 consecutive years. The award is a testament to the resort's outstanding customer experiences.

Year won: 2018

TripAdvisor GreenLeaders Platinum Level

The TripAdvisor GreenLeaders program awards eco-friendly hotels that are committed to green practices.

RCI Gold Crown Resort®

The RCI Gold Crown Resort® award designates resorts that have met or exceeded the highest RCI standards in an evaluation of resort facilities, amenities and services. 

Years won: 2013-2015, 2018

RCI Premier All Inclusive Award

Secrets St. James Montego Bay received this designation based on the global quality and service awards to recognize RCI all-inclusive affiliated resorts which provide an exemplary level of service, including the RCI Gold Crown Resort award, 4.0 or higher in TripAdvisor ratings, etc.

Year won: 2015

RCI Excellence in Service

Secrets St. James Montego Bay received this award due to its high level of quality in customer service, as evaluated by RCI, one of the largest timeshare organizations in the world and a proud partner of the Unlimited Vacation Club by AMResorts.

Rainforest Alliance Certified™

Secrets St. James Montego Bay has achieved significant and measurable sustainability milestones and is certified as meeting the Rainforest Alliance sustainable tourism standard. Resorts that earn this certification mark support a healthy environment and the conservation of local communities and cultures.

Travelife Gold Certification

The Travelife Gold Certification is awarded to resorts committed to sustainability through protecting culture and traditions, supporting local people and preserving the environment.

Year won: 2015

Check Safety First Certified

Certified by Check Safety First for consistently maintaining high levels of health and safety standards in their daily operations. Secrets St. James has earned the following certifications: crisis check, eco check, food check, room check and safety check.

Quality Assurance Award

Secrets St. James earned the 2018 Quality Assurance Award for outstanding service to Delta Vacations customers. The resort has demonstrated extemporary operational consistency and top-notch standards for Delta Vacations.

Year won: 2018

Experts' Choice Award

Secrets St. James was awarded the Experts’ Choice Award by TripExpert based on 1M+ reviews from 85 different publications, the award recognizes the best hotels around the world.

Year won: 2018

TripExpert’s Best of Jamaica

Secrets St. James won TripExpert’s Best of Jamaica based on reviewers who agree that it is an outstanding choice for accommodation in Jamaica.

Year won: 2018

Hotels.com Certificate of Recognition

Hotels.com’s Certificate of Recognition is awarded to Resorts for gathering exceptional guest ratings and reviews from Hotels.com customers.

MLT Vacations Quality Assurance Award

The MLT Vacations Quality Assurance Award recognizes select hotels in the US, Mexico, Caribbean and Europe for outstanding quality, customer service and product delivery. 
Years won: 2013, 2014, 2017

Booking.com Award of Excellence

The Booking.com Award of Excellence honors resorts with above-average ratings based on the overall guest review score and a rating of 8 or higher as measured by guest satisfaction reviews.

Year won: 2015

Expedia Insiders’ Select

The Expedia Insiders' Select list is an annual award recognizing the very best hotels and resorts worldwide, as judged by the experiences of Expedia customers. 

Years won: 2012, 2014

Best of +VIP Access Award

The Best of +VIP Access Award is given to the top hotels around the world as chosen by Expedia+ members. This award is based on a resort's high customer satisfaction scores and overall popularity with the elite Expedia+ members. 

Year won: 2014

TravelAge West WAVE Editor's Pick

Secrets St. James earned the TravelAge West WAVE Award Editor's Pick for Best Resort for Weddings in the Caribbean. The Editor's Picks are nominees for the coveted TravelAge West WAVE Awards, which are voted on by an online community of thousands of travel agents.

Year won: 2014